leonbet Privacy Policy

1. Introduction

leonbet is an online casino and sports betting platform serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and every other region in the archipelago. We operate in accordance with the PAGCOR licensing framework and are committed to handling player data with the highest standards of confidentiality, integrity, and transparency.

This Privacy Policy applies to all personal data collected through the leonbet website, its mobile browser interface, customer support channels, and any other touchpoint between leonbet and its players or prospective players. It is written in plain English so that every Filipino player — regardless of technical background — can clearly understand how we handle their personal information.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the complete agreement between leonbet and its players.

2. Data Controller

For the purposes of applicable data protection law, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), leonbet acts as the Data Controller with respect to the personal data of its registered players and website visitors. This means leonbet determines the purposes and means of processing your personal data.

Where leonbet engages third-party service providers to process data on its behalf — for example, payment processors or identity verification providers — those parties act as Data Processors and are contractually bound to process data only in accordance with leonbet's documented instructions and applicable law.

3. Personal Data We Collect

3.1 Registration Data

When you create a leonbet account, we collect the following personal data:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (for mandatory 21+ age verification)
• Residential address in the Philippines
• Email address
• Mobile phone number
• Username and encrypted password

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance obligations, we may collect:

• Copies of government-issued photo ID (PhilSys, passport, LTO driver's license, UMID, Voter's ID, PRC ID)
• Proof of address documents (utility bills, bank statements)
• Selfie or liveness check images for identity confirmation
• Source of funds declarations for large transactions

3.3 Financial Data

To process deposits and withdrawals, we collect:

• GCash or Maya mobile number
• Bank account details (BPI, BDO, UnionBank, or other linked bank)
• Transaction history including amounts, timestamps, and payment method used
• Cryptocurrency wallet address (where USDT TRC20 is used)

leonbet does not store full debit or credit card numbers on its servers. Payment processing is handled by PCI-DSS compliant third-party payment processors.

3.4 Usage & Technical Data

When you access and use the leonbet platform, we automatically collect:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Pages visited, games played, and session duration
• Bet history, game outcomes, and wagering patterns
• Referral source (how you arrived at leonbet.cam)
• Cookie identifiers and session tokens

3.5 Communications Data

If you contact leonbet's support team via live chat or email, we retain records of those communications including the content of messages, timestamps, and any attachments you provide. This data is used to resolve your inquiry and to improve our support quality.

4. How We Use Your Personal Data

leonbet uses the personal data we collect for the following purposes:

• Account Management: Creating, maintaining, and securing your leonbet player account.
• Age & Identity Verification: Confirming that all players meet the mandatory 21+ age requirement and verifying their identity in compliance with PAGCOR and AML regulations.
• Transaction Processing: Facilitating deposits and withdrawals through GCash, Maya, BPI, BDO, UnionBank, Coins.ph, 7-Eleven CLiQQ, and USDT TRC20.
• Fraud & AML Prevention: Monitoring account activity to detect suspicious patterns, prevent unauthorized access, and comply with anti-money laundering obligations.
• Customer Support: Responding to your inquiries, resolving disputes, and improving the quality of our support services.
• Platform Personalization: Tailoring your game recommendations, promotional offers, and platform interface based on your usage history and preferences.
• Responsible Gaming: Monitoring play patterns to identify potential problem gambling behavior and to enforce self-exclusion or deposit limits when requested.
• Legal & Regulatory Compliance: Fulfilling our obligations under Philippine law, PAGCOR regulations, and applicable international standards.
• Service Improvement: Analyzing aggregated, anonymized usage data to improve the leonbet platform, fix bugs, and develop new features.
• Marketing Communications: Sending you relevant promotional emails or notifications about leonbet offers, where you have provided consent. You may opt out at any time.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules, leonbet processes your personal data on the following legal bases:

• Contract Performance: Processing is necessary to fulfill our obligations under the leonbet Terms & Conditions — including account management, payment processing, and customer support.
• Legal Obligation: Processing is required to comply with applicable laws including PAGCOR regulations, AML/KYC requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for leonbet's legitimate business interests — such as fraud prevention, platform security, and service improvement — where those interests are not overridden by your privacy rights.
• Consent: For certain non-essential processing activities such as marketing communications and non-essential cookies, we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

6.1 We Do Not Sell Your Data

leonbet does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. Full stop.

6.2 Service Providers

We share personal data with carefully selected third-party service providers who assist in operating the leonbet platform. These include:

• Payment Processors: GCash, Maya, BPI, BDO, UnionBank, Coins.ph, and other payment partners — to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC technology providers who assist with document verification and liveness checks.
• Cloud Infrastructure: Secure cloud hosting providers for platform operation and data storage.
• Customer Support Platforms: Live chat software providers used to deliver 24/7 player support.
• Analytics Providers: Aggregated, anonymized usage analytics tools to support platform improvement.

All third-party service providers are bound by contractual data processing agreements that prohibit them from using your data for any purpose other than providing services to leonbet.

6.3 Regulatory & Law Enforcement Disclosure

leonbet may disclose personal data to PAGCOR, the National Privacy Commission of the Philippines, the Anti-Money Laundering Council (AMLC), or other government authorities where required by law, court order, or regulatory directive. We will notify affected players of such disclosures where legally permitted to do so.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of leonbet's business assets, player personal data may be transferred as part of that transaction. Affected players will be notified in advance and the acquiring entity will be required to honor the commitments in this Privacy Policy.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit leonbet.cam. They help the platform remember your preferences, maintain your logged-in session, and collect anonymized analytics data about how players use the site.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function — including session authentication, security tokens, and load balancing. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language, display settings, and game history to personalize your experience.
• Analytics Cookies: Collect anonymized data about pages visited, session duration, and feature usage to help us improve the platform. No personally identifiable information is included in analytics reports.
• Marketing Cookies: Used only with your explicit consent to track platform visits and deliver relevant promotional content. You may opt out at any time via your browser settings.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified before a cookie is placed. Note that disabling strictly necessary cookies will impair your ability to log in and use the leonbet platform. For guidance on managing cookies in popular browsers, consult your browser's help documentation.

8. Data Retention

leonbet retains your personal data for as long as necessary to fulfill the purposes described in this Policy, subject to the following retention guidelines:

• Active Account Data: Retained for the lifetime of your leonbet account plus a minimum of five (5) years after account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, as required by AML regulations.
• Transaction Records: Retained for a minimum of five (5) years in accordance with financial record-keeping obligations under Philippine law.
• Support Communications: Retained for up to three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing Consent Records: Retained until consent is withdrawn and for one (1) year thereafter as evidence of consent history.

When personal data is no longer required for its stated purpose and no legal retention obligation applies, leonbet securely deletes or anonymizes the data in a manner that prevents reconstruction of the original personal information.

9. Data Security

leonbet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and leonbet servers is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive data including KYC documents, passwords, and financial information is stored in encrypted form using AES-256 or equivalent encryption standards.
• Access Controls: Access to personal data is restricted to authorized leonbet personnel on a strict need-to-know basis. All staff with data access undergo background checks and regular data security training.
• Two-Factor Authentication: Available for all player accounts to add an additional layer of login security.
• Intrusion Detection: Automated systems monitor the leonbet platform for suspicious activity, unauthorized access attempts, and potential security breaches in real time.
• Regular Security Audits: leonbet conducts periodic internal and third-party security audits to identify and remediate vulnerabilities.

While leonbet takes all reasonable precautions to secure your personal data, no online platform can guarantee absolute security. If you suspect that your account has been compromised, contact our 24/7 support team immediately via live chat.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by leonbet:

• Right to Be Informed: The right to know what personal data leonbet collects about you, how it is used, and who it is shared with — as described in this Privacy Policy.
• Right to Access: The right to request a copy of the personal data leonbet holds about you, including your account data, transaction history, and KYC records.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data. You can update basic profile information directly in your account settings.
• Right to Erasure: The right to request deletion of your personal data, subject to legal retention obligations. Note that data required for AML and PAGCOR compliance cannot be deleted before the mandatory retention period expires.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing at any time from your account settings.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to request its transfer to another data controller where technically feasible.
• Right to File a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, contact leonbet's Data Protection Officer via the details in Section 14. We will respond to verified data rights requests within thirty (30) calendar days of receipt.

11. Children & Minors

The leonbet platform is strictly intended for persons aged 21 years or older, in compliance with PAGCOR regulations governing casino-style online gambling in the Philippines. leonbet does not knowingly collect personal data from individuals under 21 years of age.

If leonbet becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, any funds will be handled in accordance with our Terms & Conditions, and the personal data will be deleted as soon as practicable subject to any mandatory retention obligations.

Parents and guardians who believe their child may have registered on leonbet without authorization should contact our support team immediately via live chat or email at [email protected].

12. Third-Party Links

The leonbet platform may contain links to third-party websites — for example, payment provider portals — for your convenience. These third-party sites operate under their own privacy policies, which leonbet does not control and is not responsible for. We encourage you to review the privacy policy of any third-party site you visit before submitting personal data to that site.

leonbet is not liable for the data practices of any third-party website accessed via a link on the leonbet platform, whether or not that link was provided by leonbet.

13. Changes to This Privacy Policy

leonbet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. When material changes are made, we will notify registered players via the email address associated with their account or via a prominent on-platform notification at least seven (7) days before the changes take effect, except where immediate changes are required by law.

The most current version of this Privacy Policy will always be accessible at leonbet.cam/privacy-policy with the effective date clearly displayed at the top of the document. We encourage you to review this Policy periodically. Continued use of the leonbet platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or leonbet's data practices, you may contact us through the following channels:

• Live Chat: Available 24/7 directly on the leonbet platform — the fastest way to reach us.
• Email: [email protected]
• Data Subject Requests: Submit via live chat or email, clearly stating "Data Privacy Request" in your message subject. We respond within 30 calendar days.
• Response Language: English and Filipino

For formal data protection complaints that have not been resolved through our internal process, you may also contact the National Privacy Commission of the Philippines through their official government channels.